Returns & Exchanges
At Bixby Chocolate, we strive for perfection in every bite, but due to the perishable nature of our artisanal sweets, we cannot accept returns once a product has shipped. If your order arrives damaged or incorrect, please reach out to our team within 48 hours of delivery for a replacement or store credit.
Inspect Your Package
Upon arrival, please immediately inspect your chocolate for any signs of shipping damage or temperature-related issues.
Document the Issue
If there is a problem with your order, take clear photos of the packaging and the product to help us process your claim quickly.
Contact Customer Support
Email our team at [email protected] with your order number and the photos of the damaged items.
Resolution Process
Our team will review your request within 2 business days to issue a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing